Contact Us

3600 86th Street
Urbandale, IA  50322
Phone: (515) 278-3963
E-mail: parks-rec@urbandale.org
Hours: Monday-Friday, 8:00 am - 5:00 pm
www.urbandaleparksandrec.org

 

   

 

Refund Policies

Program Activity Refund Policy:
To be eligible for a program / activity refund, you must cancel at least 7 days before the first class meeting.  After that, no refunds will be given unless the program or class is cancelled or the participant has unforeseen medical reasons.  For any changes in swim lessons or pool programs, there will be a $5 administrative fee.
Enclosed Facility / Open Air Shelters / Pool Rental Cancellations / Changes:
If cancellations / changes are necessary, Lessee must cancel / change at least 14 days before the rental date, or the rental fee will NOT be refunded.  (Damage deposit will be refunded.) Please note: Open Air Shelters are outdoor facilities with a roof only.  Refunds will NOT be issued due to weather (rain, temperature, wind, etc.)  Please call with any questions.

Office Location